Privacy Policy
TwoSadDonkeys ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our handmade felted toys, or register for our workshops.
Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Purchase a felted toy through our website
- Register for a workshop
- Contact us via email or our contact page
The types of personal information we may collect include:
- Name (first and last)
- Email address
- Billing information (processed securely by PayPal)
How We Use Your Information
We use your personal information solely for the following purposes:
- To process and fulfil your toy orders
- To confirm your workshop registration and send relevant details
- To respond to your inquiries and provide customer support
- To send you shipping updates and order confirmations
Cookies and Similar Technologies
Our website uses a minimal number of cookies to function properly:
- Currency preference cookie — We detect your approximate location using your connection information to display prices in your local currency (USD, EUR, GEL, or RUB). This preference is stored as a cookie on your device. No precise location data is collected or stored.
- Locale cookie — Stores your language preference so the site displays in your chosen language.
We do not use advertising cookies or third-party tracking cookies.
Payment Processing
All payments are processed securely through PayPal. We do not store or have access to your full credit card or bank account details. PayPal processes your payment information in accordance with their own privacy policy. All transactions are processed in USD regardless of the display currency on our website.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With PayPal, to process your payments
- With postal or courier services, to deliver your order
- If required by law or to protect our legal rights
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy. Order records are kept for accounting and legal obligations. You may request deletion of your personal data at any time by contacting us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict the processing of your data
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, or destruction. All payment transactions are encrypted and processed through PayPal's secure systems.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our contact page or via email.
