Returns & Refunds
We accept returns for any reason within 30 days of delivery. You do not need a defect, damage, or complaint to return your item. A simple change of mind is an accepted reason for return.
What You Can Return
We accept returns for any of the following reasons:
- Change of mind — you simply no longer want the item
- The item does not match its description or photos
- The item arrived damaged or defective
- The item does not fit your needs
- Any other reason — no reason required
Return Window
You have 30 days from the day your order is delivered to request a return. Please contact us within this window to start the process.
Change of Mind Returns
If you change your mind about your purchase, you may return the item within 30 days of delivery. No explanation is required. The item must be returned in its original, unused condition. The buyer is responsible for return shipping costs.
Item Condition
Items must be returned in their original, unused condition. Items that have been used, washed, or damaged after delivery are not eligible for a refund.
Return Shipping
The buyer is responsible for return shipping costs for all returns. You may use any postal or courier service of your choice. We recommend a tracked service, as we cannot refund items lost in return transit.
How to Return an Item
- Contact us within 30 days of delivery with your order number and the reason for return (or no reason at all).
- We will reply within 3 business days with the return address in Tbilisi, Georgia.
- Ship the item back in its original condition, using a carrier of your choice.
- Once we receive the item, we will issue your refund within 7 business days.
Refund Method
Refunds are issued to your original payment method via PayPal. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.
Damaged or Lost Packages
If your toy arrives damaged, please send us photos within 30 days of delivery. If a package is lost in transit, contact us and we will investigate with the postal service. In both cases we will offer a full refund or a replacement.
Customs & Import Duties
Customs fees, import duties, or taxes paid on international orders are collected by your country's government and are not refundable by TwoSadDonkeys.
Workshop Cancellations
For workshop registration cancellations and refunds, please refer to our Terms of Service, which outlines the workshop cancellation policy.
Need Help?
If you have questions about returns or refunds, please contact us through our contact page or via email.
